View, browse and sort the ever-growing list of GDC Next sessions by pass type, track, format and day. With GDC Next Session Scheduler, you can build your schedule in advance and access it during the show via export or with the GDC Next Mobile App. Sessions do fill up, so please arrive early to sessions that you would like to attend.
Please note: Registration accounts are separate from Session Scheduler. Even if you've registered, please create a Session Scheduler account below.
This talk will explore the world of customer service in mobile gaming and how to keep players engaged and excited over a long period of time. Drawing from his vast experience in leading customer service operations and maintaining an excited player base for over two years after game launch, Chris will discuss the dos and don'ts of navigating the gamer community world.
Attendees will walk away understanding how to please gamers despite significant obstacles such as bugs, server issues and user complaints. It will also provide an in-depth explanation of what new technologies developers can use to better their CS efforts, as well as what numbers to look at to do so.
Welcome! You can use the Session Scheduler tool to browse sessions and build a custom event schedule.
Step 1. Create an account. Use the "Create Account" button at the top of the right-hand corner.
Step 2. Choose a view. Select either the "List" or the "Grid" icon. (It's the same data, just a different view of the sessions.)
Step 3. Choose your sessions. Click the "Add" or "Remove" button next to each session to add it to, or remove it from, your personalized schedule.
Step 4. Review your schedule. Push the "My Schedule" button in the left column to view your selected sessions.
Have further questions or need help? Contact us: firstname.lastname@example.org