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GDC Next 2014 Schedule

View, browse and sort the ever-growing list of GDC Next sessions by pass type, track, format and day. With GDC Next Session Scheduler, you can build your schedule in advance and access it during the show via export or with the GDC Next Mobile App. Sessions do fill up, so please arrive early to sessions that you would like to attend.

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  • Help! How Do I Keep My Players Happy?!

    Chris Tabasa  |  Director of Consumer Operations and Quality Assurance, GREE International
    Location:  Room 502 B
    Format: Lecture
    Track: Community
    Pass Type: All Access Pass, GDC Next Pass - Get your pass now!
    Vault Recording: Video
    Audience Level: All

    This talk will explore the world of customer service in mobile gaming and how to keep players engaged and excited over a long period of time. Drawing from his vast experience in leading customer service operations and maintaining an excited player base for over two years after game launch, Chris will discuss the dos and don'ts of navigating the gamer community world.

    Takeaway

    Attendees will walk away understanding how to please gamers despite significant obstacles such as bugs, server issues and user complaints. It will also provide an in-depth explanation of what new technologies developers can use to better their CS efforts, as well as what numbers to look at to do so.




     
    UBM Tech